FAQ
1. When will my order be processed?
Orders are processed within 2–5 business days. Since each item is made to order, production starts after your purchase is confirmed.
2. How long does shipping take?
Shipping times vary depending on your location.
USA: 5–10 business days
Europe: 10–20 business days
Rest of the world: 10–30 business days
3. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email so you can follow your package.
4. Can I change or cancel my order?
Because items are made on demand, changes or cancellations are only possible within a short time after placing your order. Contact us as soon as possible if needed.
5. What if there’s an issue with my order?
If your item arrives damaged, incorrect, or defective, please contact us within 7 days of delivery and we’ll make it right.
6. Why is this a limited release?
This collection is released in very limited quantities as part of an exclusive drop. Once it’s gone, it may not return — so don’t miss out.
Frequently asked questions on orders, shipping, production and the collections of Lobra.